Guarantees  

Golf clubs. Golf clubs are guaranteed from both a durability and a playability point of view:- 

All golf clubs supplied by the Golf Factory carry a two year guarantee period with regard to fair wear and tear. That is to say that if any club should materially fail during normal play, having been subjected to normal wear and tear, that club will be replaced (without any cost to the buyer) immediately. 

Stainless steel or titanium headed clubs will carry a 10 year guarantee assessed as above. Custom Built (the vast majority of clubs supplied) also carry a playability guarantee:- 

The purchaser shall have the right to return any club or clubs to the Golf Factory for free alteration in the event that the clubs fail to perform to a satisfactory level on the golf course. Alterations usually comprise changing grip thickness, shaft length or club head loft etc. 

However, if the situation warrants (company's decision is final) more fundamental changes like changing shaft and head types will also be carried out without charge to the purchaser. 

Bag & accessories etc. All golf bags, trolleys and accessories supplied by the Golf Factory carry a two year guarantee period with regard to fair wear and tear. The same terms apply as for clubs (see above).

Peace of Mind

You can see from above that the guarantees given by the Golf Factory are extensive and fair. How do you know that they will stand by the guarantees and what about other problems that could arise? The following question and answer session should help to clear any other trading issues 

Q Whom am I trading with? 

A The Golf Factory is owned by Golf Design Ltd 146 Marsh Lane, Preston. United Kingdom Company Registration number 3323931 Executive Directors are John Wright & Tim Wright

Q What can I do if I believe that the Golf Factory has acted unfairly or improperly, if the goods don't resemble the pictures and descriptions for example?

If this fails to resolve matters, report the company to:- Companies House Crown Way Cardiff In addition contact:- 

Trading Standards (locations vary, for Lancashire 01772 263573) Enforce your rights through:- EEC Distance Selling Directive or :- 

The Sale of Goods Act 1979 (amended 1994) 

Q How do I pay for goods ordered? 

A The preferred method is credit/debit card (there are other ways). As this is not a secure site you must contact the company in advance so that we can arrange a secure method (there are several convenient ways to do this) of taking your details.

 Q What do I do if the Golf Factory take too much money from my credit/debit card? 

A In over 20 years of trading this has never happened however, if a mistake of this type should occur:- 

Immediately contact either Tim or John Wright (email: drgolf@drgolf.org, fax: 01772 254325, telephone: 01772 252523, head office address: 146 Marsh Lane, Preston, PR1 8RT United Kingdom) 

If this fails to resolve matters, report the company to:- 

Your credit/ debt card company or your bank. 

Q How will my goods be delivered? 

A Goods are usually sent by Royal Mail overnight, recorded to U.K. and 4 - 6 days to Europe. 

Each parcel has a tracking number and every customer is notified on the day of dispatch with this number. Goods are insured whilst in transit.

Hopefully all the above will answer any question that you may have had with regards to our trading methods. 

Finally, we have traded in the Lancashire area for more than 14 years and have an excellent reputation amongst the golfing community. This reputation was hard won and the company will not undertake any action that may be harmful to our good name. 

[ Home ]

Send mail to drgolf@drgolf.org with questions or comments about this web site.